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Taktik Peningkatan Mutu Pendidikan di Sekolah

Reza Noprial Lubis

TaktikPeningkatan Mutu Pendidikan di Sekolah Teori Manajemen Mutu Terpadu alias yang lebih dikenal dengan Total Quality Management (TQM) belakangan ini tak sedikit diadpilihan serta dipakai oleh dunia pendidikan. Total Quality Management (TQM) sendiri didefinisikan oleh Umaedi (2004: 78) sebagai suatu pendekatan dalam memakai taktik untuk penyempurnaan dengan cara semakin menerus atas produk, jasa, manusia, proses, serta lingkungan organisasi. Ada sepuluh karakteristik Total Quality Management (TQM) yang dianggap penting untuk menambah dunia pendidikan, yaitu: Focus pada pelanggan (internal & eksternal) Berorientasi pada nilai Memakai pendekatan ilmiah Mempunyai komitmen jangka panjang Kerja sama tim Menyempurnakan nilai dengan cara berkesinambungan Mengadakan pendidikan serta pelatihan Menerapkan keleluasaan yang terkendali Mempunyai kesatuan tujuan Melibatkan serta memberdayakan karyawan _________________________ DAFTAR PUSTAKA Umaedi. Manajemen Mutu Berbasis Sekolah/Madrasah. (Jakarta: Pu…

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